Orders are processed immediately after payment has been confirmed and shipped within an average of 2-3 business days. Note: Business days above are calculated if you placed and paid for your order in the morning. Add 1 business day if you submitted payment in the afternoon or
evening. Business days do not include weekends. With exception of orders to Alaska & Hawaii, all orders are shipped ground.
*During the months of November,December and January our suppliers experience high volumes and processing times may be up to 5-6 business (M-F) days and you will receive your tracking number on the 7th business day.
Delivery time may also change during the holiday season for UPS, DHL or FedEx Ground service. Check with those carriers for their delivery schedules. Our suppliers have not established guaranteed shipments by holidays as they may not be able to honor them. Please make sure to place your orders and submit payment as soon as possible so that your order may be shipped out in a timely manner.
Our suppliers insure your orders for the amount of the product itself. The carrier(s) provide insurance for their packages. In the event they get damaged the carrier(s) will replace the products in the order and reship them from the suppliers.
We give customers the opportunity to return products for replacement within 14 days of the order date. Buyers are responsible to notify us of any product defects or incomplete shipments immediately upon receipt of the goods.
To return a product, contact support with the Order Number, Product SKU, reason for return, and if it is a replacement or a credit.
A Return Authorization number with return instructions will be sent out to you via e-mail.
You can receive a replacement for any product if:
1)the wrong product SKU was shipped,
2)or the product shipped is defective in any way.
If the product shipped is the correct product SKU and it was found in proper condition upon arrival, then you are still welcome to return the product. However, requesting a credit for your order will be subject to a 15-30% restocking fee and shipping costs will also not be reimbursed.
If you have received a different product SKU than what was initially purchased, the item must be returned with the following: All original contents (product, manuals, instructions, etc.). Original packaging in new and unopened condition. Original invoice or receipt.Once you receive the return authorization information you can return the product according to the return information for a full refund less any restocking fees and shipping, depending on the return.